I've landed and have no data
Nine times out of ten this is a thirty-second settings fix, not a broken eSIM. Work down this list in order — and if you're still offline at the end, a human on chat will sort it with you.
Check the Awin line is actually on
Settings → Mobile (or SIM manager on Samsung). The Awin eSIM should be toggled on, and Mobile Data should be set to the Awin line — not your home SIM.
Turn on Data Roaming — for the Awin line only
This is the one everyone skips. It's prepaid, so roaming on this line can't cost you anything extra. Your home SIM's roaming can stay off.
Flick aeroplane mode on and off
Ten seconds in, ten seconds out. It forces your phone to re-introduce itself to the local network — fixes most stubborn connections.
Pick the network manually
Settings → Mobile → Network Selection: turn off Automatic and choose the carrier named on your plan card. Give it a minute to register.
Still nothing? Chat with us
A human replies in about 5 minutes, around the clock. If we can't get you connected together, you get a full refund — that's the whole policy.
Still stuck? A human can fix it with you on chat.