Awin Pty Ltd · Melbourne, Australia
Travel data shouldn't be the scary part of the trip.
Awin started the way most Australian travel stories do — at an airport, at midnight, paying $7 for a SIM card that didn't work. We're a small team in Melbourne who believe buying travel data should take two minutes, cost what it says, and come with a human if anything goes sideways.
We partner directly with the carriers locals actually use — AIS in Thailand, NTT Docomo in Japan, Singtel in Singapore — so your data works in the places you'll actually be, not just the capital city.
Real support
24/7 chat with people, not bots. Average first reply under 5 minutes — because you're probably at a gate.
Honest terms
Fair-use limits in plain language, on the page, before you pay. If a plan slows down after 2GB a day, we say so.
Fair refunds
Haven't connected yet? Full refund within 7 days, no forms. Something broke on our side? Refund, full stop.
Refund policy, the short version
Full refund within 7 days of purchase if you haven't connected to the network. If the eSIM never worked and our team can't fix it with you, full refund regardless. Top-ups follow the same rules.
The long version lives in the Help Centre — it's one page, not forty.